“Lost your card? Let's find the safest next step.”
The New Standard
in AI Contact Centers
for Indonesia.
Long queues and inconsistent answers erode customer trust. ConverseAIght answers every call and chat — 24/7, in natural Bahasa Indonesia, on the channels your customers already use.
- Natural Bahasa Indonesia
- WhatsApp-native
- OJK · PDP · TKDN ready
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Connects with
WhatsApp◎Instagram➤Telegram☁Salesforce
Try ConverseAIght Live
Tap to start talking
Choose an agent:
Customise
Real-time voice conversation powered by xAI's Grok Voice. Demo sessions are capped at 5 minutes.
Meet your AI agents. Try the conversation.
“Internet down? Let's work through it together.”
“Waiting for a parcel? I'll help you find the next step.”
“Questions about your policy? I'm here to help.”
What ConverseAIght does for your business
Turn phone queues into instant resolutions
Answers every call 24/7 — full-time, after-hours, or overflow coverage.
Resolves common requests end to end, then escalates to a human with a summary.
Understands mixed Indonesian–English and casual speech.
Product illustration · sample figures and conversations
ConverseAIght Outbound
AI agents that call first.
Due-date reminders, COD order confirmations, and customer reactivation — run automatically with compliant scripts, within permitted hours.
Book a DemoID
Natural Bahasa Indonesia
24/7
campaigns with no extra agents
100%
of calls recorded & auditable
Phone and WhatsApp, in one campaign workflow.
Reminders & collections
Calls and WhatsApp messages before due dates, with hour and frequency limits aligned to OJK rules.
COD & appointment confirmation
Cut failed deliveries and no-shows with automatic day-before confirmations.
Customer reactivationCOMING SOON
Reach dormant customers with relevant offers, then hand warm leads to your sales team.
Live
in days, not months
Choose your features, pick a voice, and let our AI read your website and documents to do most of the setup for you.
Configure
Basic information
Agent name
Sari
Company name
Bank Nusantara
Notification email
cs-ops@banknusantara.co.id
Announce that calls are recorded
ConverseAIght: a new standard
for customer service in Indonesia.
Read more
On the phone or WhatsApp, your AI agent understands what customers need. Routine requests reach a resolution; cases that need attention go to your team with the conversation context.
Try the conversation yourselfBuilt for Indonesian regulation
OJK, UU PDP & TKDN.
Read more
Your customer data stays in Indonesia, encrypted, with an audit trail on every interaction — ready for regulator reviews and enterprise procurement.
- POJK Financial Services Rules
POJK 22/2023 and related rules require complete interaction records, retention controls, and auditable processes for financial services.
- PDP Law (Law 27/2022)
Requires consent, DPIA for high-risk processing, and breach notification within 72 hours.
- TKDN for Government/SOE
Presidential Regulation 46/2025 sets a minimum combined TKDN + BMP score of 40% (with 25% TKDN baseline).
- Labor Rules for WFM
Systems must support 40-hour weekly limits, tiered overtime, overtime consent tracking, and break scheduling including prayer time.
OJK UU PDP TKDN
Discuss your compliance requirements Sounds Indonesian, not robotic
Read more
Indonesian customers mix languages, use slang, and speak casually. ConverseAIght's models are tuned to understand all of it — and answer in a tone that fits your brand.
Browser voice samples · Regional languages on our roadmap
Your contact center's savings potential
Slide to match your operation. Figures are estimates.
Rp 157.5 M/month
estimated cost savings
1,500 agent hours saved≈ 9.4 full-time agents' worthRp 1,500 AI cost / interaction
Assumes 6 minutes per human interaction, 160 working hours per agent per month, and an AI cost of IDR 1,500 per interaction. Actual results depend on your use cases.
Run the numbers with our teamIs ConverseAIght a good fit?
- Companies handling thousands of customer interactions a month across phone and WhatsApp
- Regulated industries — banks, fintech, insurers — that need complete recording and audit trails
- SOEs and government agencies that require TKDN and in-country data
- CS teams that want 24/7 coverage without adding night shifts
Hear it for yourself
Small conversations. A big difference.
Hear how an agent responds to everyday requests. Choose a persona in the live demo and ask your own questions.
Banking
Example conversation
“I've lost my card. What should I do?”
Clear guidance when customers need help.
Read the agent response
I can walk you through securing your card and connect you with a team member for verification.
E-commerce
Example conversation
“Hi, how do I track my parcel?”
Natural answers in your customer's language.
Read the agent response
Sure! Have your order number ready and open the tracking page. I'll help you through the steps.
Telco & ISP
Example conversation
“My home internet suddenly stopped working.”
Focused questions before a technician handoff.
Read the agent response
Let's check together. Is the internet light on your modem on, blinking, or off?
Illustrative scenarios, not customer testimonials. The demo does not access real accounts, orders, or networks.
Talk to an AI agentSolutions by industry
Ready-made packs with flows, integrations, and rollout priorities for each sector.
Banking & Financial Services
For banks, multi-finance firms, and fintechs requiring strict compliance, fraud defense, and high-volume service quality.
View solutionGovernment & SOE
For ministries, agencies, and SOEs modernizing citizen service while maintaining TKDN and data sovereignty requirements.
View solutionE-Commerce & Marketplace
For major brands and merchants needing rapid service, order-context integration, and high agent productivity.
View solutionTelecom & BPO
For telecom operators and BPO providers running high-volume, multi-tenant operations with strict SLAs.
View solutionFrequently Asked Questions
How is ConverseAIght different from a regular chatbot?Show answerHide answer
Regular chatbots follow menu trees. ConverseAIght uses language models that understand intent, can take actions in your systems (check orders, block cards, open tickets), and talk over phone and chat with the same context.
What happens when the AI doesn't know the answer?Show answerHide answer
The AI agent says so, then hands the conversation to a human agent with a summary and transcript — or opens a ticket for follow-up. You define the escalation rules.
Is customer data secure and PDP-compliant?Show answerHide answer
Yes. Data is stored in Indonesia, encrypted in transit and at rest, with retention, consent, and audit-trail controls for UU PDP and POJK requirements.
Can we keep our existing phone numbers and WhatsApp?Show answerHide answer
Yes. Existing numbers can be forwarded or ported, and your WhatsApp Business number connects through the WhatsApp Business API.
How long does implementation take?Show answerHide answer
A single-channel pilot is typically ready within days. Full enterprise rollout with CRM and WFM integration follows a 90-day plan we build with your team.
Do customers actually like talking to AI?Show answerHide answer
Customers mostly care about fast, accurate answers. Our agents always introduce themselves as AI assistants, and customers can ask for a human at any time.
Let's talk
Book a Demo
Tell us what you need and get a 90-day implementation plan matched to your compliance and scale requirements.