90-Day Implementation Priorities
- Unified inbox across channels to reduce context switching.
- Outbound notification engine for proactive order updates.
- Peak-season playbooks with elastic auto-scaling.
Niche Solution
E-Commerce & Marketplace
For major brands and merchants needing rapid service, order-context integration, and high agent productivity.
Marketplace Connector HubConversational Commerce WorkflowPeak Season Auto-ScaleIntent-Based Routing
Primary Outcomes
- WhatsApp-first journeys for order status, returns, and complaints.
- Tokopedia/Shopee integration so agents instantly see transaction context.
- Intent routing and auto summaries to reduce AHT during high promo traffic.
Module Scope
- Marketplace Connector Hub
- Conversational Commerce Workflow
- Peak Season Auto-Scale
- Intent-Based Routing