Transform Your Customer Engagement with AI-Powered Chat Analytics.
Get a comprehensive understanding of your customer with advanced sentiment analysis, keyword tracking, and automated response suggestions.
Discover the key features of Chat Analytics.
See how it can transform your customer engagement.
One-stop solution chat analytics from multiple social media channels.
Take your customer support to the next level.
Real-time sentiment analysis, multi-lingual support, easily searchable chat archives, and seamless integrations with your favorite tools.
Sentiment Analysis
Sentiment analysis on chats to understand customer emotions and preferences.
understand the emotional tone of each chat conversation and respond appropriately.
Multi-lingual support
Support customers in multiple languages with our integrated language translation features.
Cater to a wider audience with support for multiple languages for sentiment analysis and topic modeling.
Chat archive and search
Easily search and retrieve previous chat conversations with our archive and search features.
nalyze your chat archives for valuable insights and to improve your customer support.
Sentiment analysis on chats to understand customer emotions and preferences.
understand the emotional tone of each chat conversation and respond appropriately.
Support customers in multiple languages with our integrated language translation features.
Cater to a wider audience with support for multiple languages for sentiment analysis and topic modeling.
Easily search and retrieve previous chat conversations with our archive and search features.
nalyze your chat archives for valuable insights and to improve your customer support.
Frequently asked questions
What is ConversAIght?
ConversAIght is a SaaS product that provides advanced analytics and insights on social media chat conversations between companies and their customers.
How does ConversAIght work?
ConversAIght collects and analyzes chat conversations from multiple social media channels, and provides sentiment analysis, keyword tracking, and automated response suggestions based on the data.
Can I track chats from multiple social media channels?
Yes, ConversAIght can collect and analyze chats from multiple social media channels, including Facebook, Twitter, and others.
Can I track customer sentiment in real-time?
Yes, ConversAIght provides real-time sentiment analysis for each chat conversation.
Can ConversAIght provide automated response suggestions?
Yes, ConversAIght uses advanced algorithms to suggest automated responses based on the company knowledge base and chat history.
Can I track the performance of individual chat agents?
Yes, ConversAIght provides performance tracking for each chat agent, including the number of chats handled, average response time, and sentiment score.
Does ConversAIght support multiple languages?
Yes, ConversAIght supports multiple languages, including language translation features.
Can I integrate ConversAIght with other tools and platforms?
Yes, ConversAIght can be seamlessly integrated with other tools and platforms, such as CRM systems and chatbots.
Is there a limit to the number of chats that can be analyzed?
No, there is no limit to the number of chats that can be analyzed with ConversAIght. The product is designed to handle high volumes of chat data.